What If I'm Running Late?
Updated: Sep 13
Our team is consistently on time and reliable. It is one of the top reasons parents choose us. That said, being late can happen even to the best of us. Try these methods to professionally move past it with a parent:
1. Keep your text/call to the parent very brief. "Hello, I am running about X minutes behind and will be there soon. I apologize and look forward to seeing you." Less is more. Parents simply want you to arrive safe and not be late in the future. Avoid explanations about traffic or stopping for gas. The parent wonders if you'd be able to plan ahead and be on time for driving their child to activities, or picking up their child.
2. Give one calm and sincere apology when you arrive. Arrive at their door calm and ready to work. "Thank you for having me, I won't be late again. I'm ready to get started." Wash your hands and move forward with confidence. If a provider arrives flustered, rushed and overly apologetic, the parent understandably feels that the provider is not ready to focus and supervise. When the apology is brief and calm the parent can usually go on to trust and rebook with the provider. Avoid that urge to apologize again later. Instead, try,"Thank you so much for having me, hope to see you again soon."
3. Prevent Being Late Again. A parent who rebooks you is offering a new opportunity to make an impression. If you are on time and attentive during your next bookings, that late one will be a thing of the past. No need bring it up by apologizing again for last time. Apologize once & move forward.
Being on time doesn't come easily for everyone. I personally set multiple phone alarms to leave my house on time for bookings! Caring for children has always come naturally to me, while being on time has always been a thing I have to focus on.
Founder, Babysitters Of Boulder